Cancelling
You can cancel by writing to info@edgehrms.in at least 30 days before your next billing period starts. Your account stays active until the end of the period you've paid for.
Subscription fees
- Monthly billing: fees for the current month are not refunded after the month starts.
- Quarterly billing: fees for the current quarter are not refunded after the quarter starts.
Setup fees
On monthly billing, a one-time setup fee of ₹5,000 covers the work done during your rollout. If you cancel before setup begins, we refund it in full. Once setup has started, it is not refunded. There is no setup fee on quarterly billing. Enterprise setup fees follow your order form.
Plan changes
Upgrades apply from the next month and are billed for the difference. Downgrades, and moves between monthly and quarterly billing, apply from your next billing period.
Your data after cancelling
We provide a full export of your data before your account closes, then delete it as described in our privacy policy.
How refunds are paid
Approved refunds are paid by bank transfer to the account that paid the invoice, within 14 working days.